FAQ

Explore our frequently asked questions
Do you offer pick up?

Yes we do!  We have a storefront at 25977 Tasman Highway St Helens, Tasmania 7216. Simply head towards Pyengana from St Helens township on the Tasman Highway for just 5 minutes. Because of current circumstances, please call ahead to be sure we are open.

If you would like to pick up you need to:

  1. Place the order and pay online from our website first.
  2. Once the order has been placed, please arrange pick up within one business day.
Is shipping free?

We offer free shipping on all jewellery. All other items have a charge that is calculated at checkout.
Do you ship internationally?

We do ship internationally but unfortunately not for free . Shipping will be calculated at checkout.
What if my purchase is damaged in the mail?

In very rare cases items that are sent for shipping may be damaged in transit or while packing. These items are then considered unfit for sale.

If we cannot replace the item, we will refund you the full amount of the purchase. We will notify you of this in writing.
Do I need to sign for delivery?

We specify tracking on all items posted. Sign on delivery can be arranged if required.
Do you offer express shipping?

Yes but this would be at additional charge.
How long will it take to receive my purchase?

We will endeavour to process and ship your item within the day if received before 11am AEST time. Items purchased after this time will leave the following day. Please note that if you order on the weekend, items will not be mailed until the following business day.
What payment methods do you accept?
  • Mastercard
  • Afterpay
  • Visa
  • Apple pay
  • Paypal
  • We also offer layby on request
I made a mistake on my order/when entering my shipping details!

Order mistakes
If you have made a mistake please email as soon as possible or give us a call. We are here to help you if something goes wrong.

Shipping detail mistakes
Unfortunately The Shop in the Bush is unable to change the delivery address once it has been delivered to the post office. It will be up to you and Australia Post to arrange a redirection.